Today I received 2 corrections in my email. One was to something sent in a newsletter earlier in the day while the other was a billing error from DreamHost (I host some separate sites over there). The newsletter correction was very factual, yet lifeless while the other made me smile. There are so many ways in which the following issue could have been handled badly, I like the way they did it.
Hi Robert!
Ack. Through a COMPLETE bumbling on our part, we’ve accidentally attemptedto charge you for the ENTIRE year of 2008 (and probably 2009!) ALREADY(it was all due to a fat finger)!
We’re really really realllly embarassed about this, but you have nothing to worry about. Please ignore any confusing billing messages you may have received recently; we’ve already removed all those bum future charges on your account (#******) and already refunded the $119.4 charge on your credit card.
You should get the money back on almost immediately, within a day or two max, and there’s no need to contact your credit card company or bank for the refund.
Thank you very very much for your patience with this.. we PROMISE this won’t happen again. There’s no need to reply to this message unless of course you have any other questions at all!
Sincerely,
The Foolish DreamHost Billing Team!
Isn’t that great? It is apologetic yet neither sniveling nor lifelessly corporatized. I don’t think thir platform is anywhere near the quality of the host I use for this site, but I like their attitude. As a trailing edge Gen Xer yet not quite Gen Y (or whatever) I appreciate the newer manner as something very different from what has been around before. I am, after all, a loyal Wooter and one who enjoys the read if not the product each day.
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