This is a follow-up on yesterday’s post about Dreamhost. You can skip this, it is just a lot of blah, blah, blah. I’ll post something with a useful application to it later.
Anyway . . .
There is a Dreamhost blog post entitled “Um, Whoops.” which further explains the problem and has reactions. Some are positive in response while others are very negative.
“…and i am now aware that this company is ran by a whole bunch of kids, and the affordable just became plain cheap. Making childish decisions with no executive control. In many aspects, GROW UP! this is so dumb.”
“I’m going to agree with some of the people on here–the flippant attitude probably wasn’t the best choice for a blog post about something this serious.”
“I have to echo the sentiment that your flippant tone isn’t appreciated, Josh.”
How much trouble did the mistake cause me? None. Well, unless you count the time I have spent following up on it out of curiosity. I don’t believe my sites were suspended, I know that my credit card was able to handle the $119.40 charge, and I didn’t have any client issues with it. So, it is understandable that I am not mad.
The problem I have is with some of the responses.
- Those users knew they were not getting the highest quality, Dreamhost wildly oversells space and data transfer.
- They knew that the backend systems were proprietary and not overly robust because it is not being used anywhere else from what I can tell.
- They knew that Dreamhost is a bit amateur by looking through the weak support documentation wiki.
- They knew about the informal but open nature of the company itself, you have got to see the newsletter in order to believe it.
There is a reason why I consider Dreamhost to be the place for bulk hosting and got-hosting.com as the place for more reliable hosting. The church sites are hosted with this service while the gigabytes of audio and video for podcasts and the like are stored at Dreamhost.
I haven’t seen this big of a fight over since hosting at McHost.com. The difference there was that while servers were hacked or crashing and billing was being mishandled the owner was uncooperative and secretive. Honesty was not part of the policy. More time was put toward deleting forum posts than explaining the situation.
Does anybody reading this use Dreamhost?