I have not yet used this, but I like the idea.
Remote access to a computer is great, but Windows Remote Desktop cannot control a Windows XP Home computer and even if it could then it takes a while to explain to the person you are helping. Lifehacker did a recent post on the UltraVNC Server Creator which lets you put together a preconfigured package for someone to give you access to their computer.
NAT Routers and Firewalls get in the way of this stuff, and for good reason, but if you innitiate the request from behind the firewall then the firewall will let the response back through, therefore the firewall ceases to be a problem.
The person who needs support innitiates the help request with the preconfigured file you send by email. It connects into your system (which has the specific firewall ports open) and lets you in.
More instructions here: Tech support with UltraVNC SingleClick
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